1/27/2024 0 Comments Highfive sound difficultiesWith all devices off and your settings set, it will know what to look for when it gets a connection signal from the device. Doing this will make sure your TV is fresh and ready for a new session. If your device is in sleep mode, you should unplug it to make sure there is no miscommunication between your TV and the device. You can connect your HDMI cables to any device while it is powered off, usually TV first, device second is preferred. If your TV supports eARC, make sure to enable that as well. Change your Settings. Make sure you have CEC enabled and your TV audio output is set to HDMI ARC/eARC.Please follow the steps below to make sure everything is properly set up. Some, typically the higher-end TVs will have a lot of control and will not face as many problems. CEC on various devices can be finicky since many TVs will have limited functionality to their settings. The best way to make sure it knows is to get your settings set first, then plug everything in a specific order, from HDMI connections to power connections. The proper steps include making sure your TV realizes your intent to use ARC/eARC. What steps do you need to take to make sure your TV and SoundSend have a proper Handshake? Here is a list of the names you would be looking for to enable CEC from various manufacturers: Where are your CEC settings for your specific TV? The best practice is to have BOTH enabled if you are using the SoundSend HDMI connection AND connecting your SoundSend using the SPECIFIC STEPS listed below. ![]() If done incorrectly, they might just give each other a "high-five" and not truly get introduced to each other properly, which can cause limited controller functionality, limit your surround experience, or even worse, NO SOUND. Most don't realize that just plugging in a device may not be the optimal way for the TV and device to communicate/recognize each other (This is called HDMI Handshake). Another aspect that can be problematic when setting up CEC, is the order of operations when connecting HDMI cables to the TV. ![]() Some TV manufacturers will also require CEC to be enabled for ARC/eARC because of limited available settings within the TV to send audio to the SoundSend. Setting up CEC (Consumer Electronics Control) on a TV can be a little confusing since many manufactures will give it some "grand" name that makes it difficult to find in the menu. With a proper setup, you can have the ease of using your TV remote to do both things! Did you know it can control the SoundSend as well? With CEC set up on your TV and connecting the SoundSend to an ARC/eARC HDMI port, you do not have to use the APP to control your volume or put the SoundSend to sleep. We all know HDMI is great, and it can pass a lot of information quickly.
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